Raizi Tool Co., Ltd.

Corporate FAQ
Corporate FAQ

Corporate FAQ

What is your brand?
Raizi® Phoenix™
Where is your company based?
Raizi Tool is based in Dongying, Shandong, China. Kevin Zhao set up the company in 2006.
 
Where are your products come from?
Actually Raizi built its business in bringing the highest quality tools and machines for stone grantie fabrication, polished concrete,
porcelain tile installation from China manufacturers to the United States, Australia, Europe and the whole world.
 
What industry do you serve? 
We serve industry as below:
  • Stone granite fabrication
  • Polished concrete solutions
  • Tile installation
  • Floor restoration and maintenance
 
What is your company position?
Raizi positions himself on quality from medium to top. We never manufacture or sell poor quality granite fabrication tools, polished concrete tools, tile installation tools with low price.
 
Do you sell your tools to distributor, seller or end user?
We are selling our quality stone fabrication tools, tile installatino tools, diamond tools and polished concrete tools to distributors or sellers with OEM service with competitive prices.
You get money from your own sales channel. We both work together and support each other. You are always welcome for OEM service.
We also sell our own Raizi ® Phoenix™ to end users.
Currently we manufacture and sell Raizi Phoenix™ brand diamond tools such as 3-step diamond polishing pads to end user like stone granite fabricators,
polished concrete contractors, tile installers, floor restoration and maintenance service company.
 
Do you launch new products regularly?
Yes, of course. We always share news of our new products with customers via email or social media.
We also show our new products via exhibition show like Xiamen Stone Fair, World of Concrete in Las Vegas USA and Bauma Show in Germany.
 Do you offer free samples for testing?
Usually no. If you are rather interested in us, we can offer some samples for testing with air express freight born by buyer.
 Do you offer discount for trial order?
Yes, of course. We can offer 5-20% discount for customer trial order.
 What is your delivery time?
3-day shipping from China for in-stock tools. 7-14 days for non-stock
What Express do you use for parcel shipment?
We use FeDex, DHL or UPS, TNT.
Do you offer OEM service for volume order?
Yes.
 What is the payment mode and terms?
Payment mode: Paypal, Western Union, T/T.
For order over USD5000, 30% deposit, 70% before shipmen.
 
No matter whether you're doing basic repairs and maintenance, modifying your car's street appeal and performance, or adding high-tech lighting and electronics,
our great selection of brand name products and knowledgeable associates will ensure success with all your automotive projects
No matter whether you're doing basic repairs and maintenance, modifying your car's street appeal and performance, or adding high-tech lighting and electronics, our great selection of brand name products and knowledgeable associates will ensure success with all your automotive projects No matter whether you're doing basic repairs and maintenance,
modifying your car's street appeal and performance, or adding high-tech lighting and electronics,
our great selection of brand name products and knowledgeable associates will ensure success
with all your automotive projects
No matter whether you're doing basic repairs and maintenance, modifying your car's street appeal and performance, or adding high-tech lighting and electronics,
our great selection of brand name products and knowledgeable associates will ensure success with all your automotive projects